Subscription Terms

Nmbr offers recurring paid Subscription Plans for both Landlords and Tenants. Each Plan includes features listed on the Nmbr website or within the Nmbr dashboard. Nmbr may update, modify, introduce, or discontinue Plans at any time.

2.1 Subscription Per Property (One Subscription = One Unit)

Each Subscription applies to one rental property (one unit). Landlords who manage multiple properties must maintain a separate active Subscription for each unit listed on Nmbr. All services — listing, matching, screening, communication, contract generation, and (where applicable) Payment Protection — apply only to the property covered by its corresponding Subscription.

Plans may be billed monthly, quarterly, or at another interval clearly stated during purchase.

Your billing cycle begins on the date you activate a Plan.

All Plans renew automatically at the end of each billing cycle unless cancelled.

By subscribing, you authorize Nmbr and its payment partners to store your payment method, charge recurring fees, and charge applicable taxes.

Nmbr may change Plan pricing at any time. If pricing changes, Nmbr will notify you when required by law. New pricing applies upon the next billing cycle. Continued use constitutes acceptance.

Subscription fees may include federal, state, or local taxes. Nmbr may automatically collect applicable taxes.

You may cancel anytime via your Nmbr dashboard or by contacting support. Cancellation takes effect at the end of the current billing cycle unless otherwise stated. Non-use does not entitle you to refunds or credits.

Nmbr targets the following service levels:

• Tenant Search: At least one verified tenant candidate within 3 days.
• Lease Signing: Signed Lease Agreement within 14 days (with Landlord cooperation).
• Applicant Review: Tenant applications reviewed within 12 hours.
• Support: Responses within 24 hours.
• Key Handover Scheduling: Scheduled within 24 hours after tenant confirmation.

SLAs apply only when the Landlord meets the Cooperation Requirement.

SLA targets are performance objectives and do not constitute a guarantee or warranty.

Nmbr provides refunds only in the following cases:

9.1 Tenant Search Refunds (Landlords)

Refund for the current billing period if:

• No verified tenant candidate is delivered within 3 days, or
• No Lease Agreement is signed within 14 days, and the Landlord met the Cooperation Requirement.

9.2 Extended No-Match Protection

If Nmbr fails to provide a Qualified Tenant within a longer period stated during purchase, the Landlord may cancel immediately. Nmbr will stop all future billing and issue no further charges.

9.3 Technical Service Failure

If a Service Outage lasts 7+ consecutive days, Nmbr may issue a proportional credit or refund.

9.4 Legal Requirements

Refunds will be issued where required by law.

Requests must be submitted within 14 days of the qualifying event.

If a Landlord signs a Lease Agreement with a tenant sourced or facilitated through Nmbr:

• The Landlord may cancel anytime, but subscription fees continue until the end of the lease term.
• Nmbr may continue charging recurring fees during the entire lease term.
• Once the Lease Agreement is signed and services begin, the subscription fee for the lease term becomes earned as Nmbr provides ongoing services and is non-refundable.

This ensures continuity of screening, support, payments, verification updates, and (if applicable) Payment Protection.

Nmbr does not issue refunds for tenant withdrawal, delays, non-responsiveness; changes to rental terms; market fluctuations; incomplete profiles; user errors; or cancellations after a Lease Agreement is signed (per Section 10).

12.1 Upgrades

Take effect immediately. Nmbr will charge a prorated amount for the remaining billing period.

12.2 Downgrades

Take effect at the next billing cycle. Some features may not be restored after downgrading.

If payment fails, Nmbr may retry automatically, suspend access to paid features, or terminate the subscription after 14 days of non-payment. You remain responsible for unpaid balances.

Initiating a chargeback instead of using Nmbr's refund process may result in suspension or termination of your subscription.

By subscribing, you authorize Nmbr to store payment credentials, charge recurring fees, charge unpaid balances, and use third-party processors. Nmbr does not store full card details.

Nmbr may update these Terms at any time. Continued use indicates acceptance.

To the maximum extent permitted by law:

• Nmbr is not liable for indirect, incidental, exemplary, or consequential damages.
• Nmbr's total liability is limited to subscription fees paid in the previous 12 months.

Mandatory legal rights are not limited.

These Terms supplement the Nmbr Terms of Service, Payment Protection Terms, and Privacy Policy. In case of conflict, these Terms control for subscription matters.