Nmbr 28-Day Refund Guarantee
Last Updated: Aug 23, 2026
Easy Flat Inc. (DBA “Nmbr”)
A Delaware Corporation
This Refund Policy applies to the Listing Fee paid for one specific property listing and forms part of the Nmbr Terms of Service.
1. Our Guarantee
If the property is not Rented by the end of the 28-Day Guarantee Period, Nmbr will refund the Listing Fee, provided that the eligibility requirements in this Policy are met.
The Guarantee Period begins on the date when all of the following conditions are satisfied:
- the Listing Fee has been paid;
- the listing is published and available for rent; and
- the listing contains at least seven Qualifying Photos.
That date is Day 1. The Guarantee Period runs for 28 consecutive calendar days and does not pause.
A listing may be published before all conditions are met, but the Guarantee Period will not begin until they are satisfied.
2. Photo Requirements
Qualifying Photos must be at least seven distinct, clear images of the actual property that accurately represent its current condition and are suitable for marketing the property.
Screenshots, duplicate images, stock or AI-generated images, images of another property, and materially blurred, dark, cropped, outdated, or misleading images do not qualify.
Professional photography is not required. Clear photographs taken with an ordinary smartphone are acceptable.
The Landlord must maintain at least seven Qualifying Photos during the Guarantee Period. If the requirement is no longer met, Nmbr may send an Action Required message. Failure to restore compliance within seven calendar days makes the listing ineligible for the guarantee.
3. When a Property Is Rented
A property is Rented once a lease has been fully signed by all required parties, through Nmbr or elsewhere, regardless of what happens afterward.
The Landlord must promptly notify Nmbr if the property is rented, withdrawn, or otherwise becomes unavailable.
4. Landlord Cooperation
To remain eligible for the guarantee, the Landlord must:
- provide accurate and complete information;
- have the legal authority to offer the property for rent;
- keep the property genuinely available during the Guarantee Period; and
- reasonably cooperate with Nmbr in marketing and renting the property.
Nmbr may send an Action Required message requesting information, a decision, a document, property access, listing materials, showing coordination, or other cooperation within the Landlord’s control that Nmbr reasonably needs to perform the Service.
Within seven calendar days after an Action Required message is sent, the Landlord must:
- complete the requested action;
- provide the requested information; or
- agree with Nmbr on a reasonable alternative.
A generic acknowledgment, incomplete response, or refusal to provide reasonably necessary cooperation does not satisfy this requirement.
The seven-day period begins when the Action Required message is posted to the Landlord’s authenticated Nmbr account and Nmbr sends an alert to at least one contact method on file.
Failure to comply within seven calendar days makes the listing ineligible for the 28-Day Refund Guarantee. Nmbr may continue providing the Service even after the listing is no longer eligible for a refund.
Recommendations to reduce the rent are optional. Declining a rent recommendation does not affect refund eligibility.
The listing also becomes ineligible if the Landlord cancels two confirmed showings. Reasonable rescheduling does not count as a cancellation. A cancellation or no-show by a prospective renter does not count against the Landlord.
5. Requesting a Refund
The Landlord must request a refund through the authenticated Nmbr account within 30 calendar days after the Guarantee Period ends.
The Landlord must confirm that:
- no lease was fully signed through Nmbr or another source;
- the property remained genuinely available for rent;
- the Landlord complied with this Policy; and
- all information provided in the refund request is accurate.
Nmbr may review listing activity, account records, communications, showing history, lease activity, and other relevant information. Nmbr may also request reasonable supporting information before deciding the request.
Failure to provide reasonably requested information, material misrepresentation, or concealment of an off-platform rental makes the request ineligible.
6. Refund Amount
An approved refund covers the Listing Fee actually paid to Nmbr for the applicable listing. It does not include optional services or third-party charges.
The refund will be issued to the original payment method. Nmbr’s service for the listing ends when the refund is approved.
Nmbr will not provide duplicate recovery for the same Listing Fee. A refund may be withheld while a payment dispute or chargeback is pending and reduced by any amount already recovered.
To the extent permitted by law, the refund is the Landlord’s sole remedy under this guarantee. Nothing in this Policy limits any rights that cannot legally be waived.
The version of this Policy in effect when the Listing Fee was purchased applies to the listing.